Frequebtly Asked Questions

Can I cancel my order after I placed it?

Unfortunately, we do not accept cancellations once an order has been placed, as it is processed immediately to ensure the fastest delivery.

Can I change an item in my order after I placed it?

To exchange an item for a different size or style, please place a new order and request an exchange for the original one.

. You have 14 days from the delivery date to request an exchange.

. Please note: we do not offer refunds.

. All shipping fees for exchanges must be fully covered by the customer.

I received a faulty item in my order. What should I do?

We're sorry to hear that! Please contact us at h2balamodevn@gmail.com with your order number and photos of the faulty item. Our team will be happy to assist you.